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Abetti, Pier A.
Begley, Thomas
Chari, Murali
Clark, Brian
Demertzoglou, Pindaro
Durgee, Jeffrey F.
Edirisinghe, Chanaka
Francis, Bill B.
Francis, Sonja
Golden, Timothy
Gupta, Aparna
Hasan, Iftekhar
Huang, Dongling
Huang, Tingliang
Jiao, Yawen
Kumar, Shyam
Kuruzovich, Jason
Lu, Yingda
Maleyeff, John (Hartford)
Markovitch, Dmitri
McDermott, Christopher M.
McDermott, Margaret (Peggy)
Nam, Seunghan
Nevo, Dorit
O'Brien, Jonathan P.
O'Connor, Gina C.
Paulson, Albert S.
Peters, Lois S.
Peteros, Randall (Hartford)
Rainey, David (Hartford)
Ravichandran, T. (Ravi)
Sanderson, Susan W.
Stodder, James (Hartford)
Tracy, William
Triscari, Thomas Jr.
Wright, Frank X.
Wu, Qiang
Yayla-Kullu, Hesna Muge
Ye, Pengfei
Zhao, Hao
Hesna Muge Yayla-Kullu

Hesna Muge Yayla-Kullu

Assistant Professor


  • Operations Management
  • Supply Chain Management

Areas of Instruction

  • Operations Management
  • Quantitative Methods
  • Statistics
  • Supply Chain Management


  • Ph.D. in Operations, Technology, and Innovation Management, The University of North Carolina at Chapel Hill
  • M.S. in Industrial Engineering, Bilkent University, Turkey
  • B.S. in Industrial Engineering, Bilkent University, Turkey

Research & Publications

Dr. Yayla-Kullu’s research interests include service operations, marketing-operations interface, and management of limited resources. As an award winning researcher, she studies a firm’s decisions under competitive pressures and increasing product variety, in particular when the resource capacity is constrained. She has publications in top tier journals such as Production and Operations Management and Decision Sciences. She is frequently invited to organize and chair sessions, and to give talks in leading academic conferences. She is also a regular reviewer for leading academic journals in the field.

As an award winning teacher, she enjoys teaching operations management, supply chain management, quantitative methods, business analytics, and statistics courses.

Prior to beginning her academic career, Dr. Yayla-Kullu worked as an internal auditor-investigator for Finansbank A.S., a leading financial institution in Turkey. Her previous work experience also includes a software company, where she worked as an internal SAP consultant, as well as a glass manufacturing company and a construction materials manufacturing company.

Dr. Yayla-Kullu holds a Ph.D. in operations management from Kenan-Flagler Business School, UNC-Chapel Hill; and she received her master’s and bachelor’s degrees in industrial engineering from Bilkent University, Turkey.

Selected Publications

Selected Working Papers

  • H. M. Yayla-Kullu, J. Ryan, and J. M. Swaminathan, “Impact of Economic Uncertainty on Product Line Design and Capacity Management”.
    (Finalist for the Best Paper Award in INFORMS 2014 Annual Meeting Service Science Cluster) (Finalist for the Best Analytical Paper Award in DSI 2014 Annual Meeting)
  • H. M. Yayla-Kullu, P. Tansitpong, C. McDermott, A. Gnanlet, and J.F. Durgee, “National Culture and Service Operations: An Integrative Review”.
    (Finalist for the Best Conceptual Paper Award in DSI 2014 Annual Meeting)
  • H. M. Yayla-Kullu, P. Tansitpong, C. McDermott, A. Gnanlet, and J.F. Durgee, “Impact of National Culture on Airline Operations”.
  • H. M. Yayla-Kullu, A. K. Parlakturk, and J. M. Swaminathan, “Bitter Competition does not Mean Lower Prices: The Story of Two Capacity Constrained Markets”.
  • H. M. Yayla-Kullu and P. Tansitpong, “The Interplay between Perceived Quality and Resource Utilization: Does Product Size Matter?”.

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