Negative Online Reviews Provide Strategic Opportunity for Companies
New research from Rensselaer Polytechnic Institute shows that when service-industry companies respond with the right mix of rational and emotional cues that match the nature of complaints in negative reviews, it can positively impact the perception and ratings of future customers as well as the complaining customer.
In-Vitro Fertilization Clinics Offering Money-Back Guarantees Achieve Better Outcomes with Less Aggressive Treatments
In-vitro fertilization (IVF) clinics that offer money-back guarantees (MBGs) for their services achieve a higher live-birth success rate with less aggressive treatments than clinics that do not provide money-back guarantees.
Activist Investors Achieve Higher Returns Using Sell-Side Analysts’ Reports
In an era when investors can easily find information online about company performance, are traditional reports created by sell-side analysts still useful? Research from Thomas Shohfi, assistant professor in the Lally School of Management at Rensselaer Polytechnic Institute, shows that these reports are a valuable resource for activist hedge fund investors which are some of the most sophisticated investors in the financial industry.
Virtual Black Families Technology Awareness Day on Saturday, February 12
Rensselaer Polytechnic Institute will hold its annual Black Families Technology Awareness Day on Saturday, February 12. This year’s theme is “Change the World with STEM.” Open to K-12 students locally, domestically, and internationally, the free virtual program is designed to introduce talented underrepresented students, their families, and educators to educational and career opportunities in what are often referred to as the STEM fields — science, technology, engineering, and mathematics — as well as the arts.
Sin Taxes Could Unintentionally Make Others Pay
When an excise tax hike was levied on cigarettes, New York City taxi drivers who smoked were one and a half times more likely to cheat their customers by overcharging the fare than those who didn’t smoke. That finding comes from forthcoming research in Accounting, Organizations, and Society.
Life Science Entrepreneurship Concentration To Be Added to Rensselaer MBA Program
With the recent award of a New York Life Science Entrepreneur Development grant from Empire State Development (ESD), the Lally School of Management at Rensselaer Polytechnic Institute will launch a life science entrepreneurship concentration within their Master of Business Administration (MBA) program.
Rensselaer and Stevens Institute of Technology To Establish First-Ever NSF-Backed Fintech Research Center
Rensselaer Polytechnic Institute and Stevens Institute of Technology announced today that they have been awarded the first-ever National Science Foundation (NSF) grant to create an industry-university cooperative research center devoted specifically to financial technology and science.